Company

popolini is an Austrian manufacturer of cloth nappies and baby/children's fashion. The products are made from certified sustainable materials in the EU. Besides the popolini cloth nappies, we have a clothing line called iobio. For more information about the popolini company, please visit the About popolini page.

In our online shop and our stores, you will find not only popolini cloth nappies and iobio clothing, but also products from other manufacturers that complement our range for baby, child and mom; for example breastfeeding aids, care and cleaning products, baby carriers, strollers, toys, etc.

You can find the opening hours and the addresses of our stores here.

Our head office and largest store are in the 23rd district in Vienna. Currently, we have in total six stores.

Viktoria Feyferlik-Niermann has been managing popolini in the 2nd generation since May 2020. The couple Gerhard and Sigrid Feyferlik founded the family business in 1991. You can find more information on the page history.

We are happy that you are interested in a job at popolini. We look forward to receiving your application /speculative application by e-mail at bewerbung@popolini.com

Thank you very much for your interest. As a press partner, you are welcome to send us an inquiry by e-mail at info@popolini.com

You can find the registration for the popolini newsletter here.

You can cancel the subscription directly via the link in the newsletter at any time.

Products

You can find our products in the popolini store, our online shop, and our partners

We produce our products by hand in our production in Hungary. You can find more information on the About us page.

Most of the fabrics come from GOTS certified factories in Germany and Turkey. You can find more information about our materials and their origin under Materials and Fabric encyclopedia.

Our organic textiles are made of natural raw materials. We pay attention to the quality and origin and use organically grown cotton and wool from controlled organic animal husbandry. You can find more information under Materials.

Our products are subject to an annual eco-audit and are tested according to the strictest guidelines.

All popolini and iobio textiles are certified according to OEKO TEX STANDARD 100, product class 1 (baby and toddler) and thus guaranteed to be low in harmful substances.

About 80% of our articles also carry the GOTS certificate. We guarantee compliance with the strictest guidelines for the cultivation and processing of natural textiles and compliance with eco-social standards.

Learn more about our certificates.

You can find our products and prices in our online shops and our stores.

Under downloads, you can find our catalogue as well as brochures and a nappy cloth guide.

A product (colour or size) can be available again the very next day, or sometimes it can take a little longer. Feel free to email us at webshop@popolini.com (for Switzerland: webshop.ch@popolini.com) with the desired item (product name, item number, colour, size, quantity) and we will contact you as soon as the item is available again.

If you can't find a product in the online shop via navigation and search, it might be (temporarily) out of stock. Please feel free to contact us: webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).

Here you can find our size chart.

Each nappy has individual advantages. On our website, under Tips, you will find helpful information about cloth nappies. The cloth nappy guide gives you an overview of the systems and products. Here you will also find washing and care instructions.

You can filter our nappy products in the online shop according to your preferences (e.g., material or size). On the product pages, you will find more information.

Our videos of how to change cloth nappies are also very practical. You can find them in the online shop on the product pages (e.g. EasyFree) or our YouTube channel.

If you have any questions, please do not hesitate to contact us: +43 (0)1 803 87 67 -237 or webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).

Yes, you can rent a nappy test package for 14 days in a popolini store. Or we can send you a rental package to your home, here you will find more information.

In the online shop, you will find helpful tips for care on every product page. If you have any questions, please do not hesitate to contact us: +43 (0)1 803 87 67 -237 or email us at webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).

We recommend ecological detergents without bleach because this is healthier for your baby/toddler and the environment. For products made of wool, we recommend using only wool detergent. You can find detergents and wool care in our online shop.

Our wool products are very natural, so we recommend only pure hand wash.

The fact that a cover is not (anymore) tight could have the following reasons:

• Does the size of the cover fit my toddler? Please note the kilo specification.
• Does the nappy have enough absorbency? Maybe you need to increase the absorbency by adding another insert. This can happen when your toddler gets older and drinks more.
• Sometimes the cover leak at the seams after a few months; these can be sealed again with Waxed Cotton.

We recommend always closing the Velcro before washing and cleaning it of hair, lint, etc., as needed.

If you can't find the needed information in the online shop on the respective product page, please feel free to contact us. We are happy to advise you by phone at +43 (0)1 803 87 67 -237 or e-mail at webshop@popolini.com (for Switzerland: webshop.ch@popolini.com)

We are pleased about your interest. You can find all information for trade partners in our B2B dealer portal. In the category Partner, you get all information to become our trading partner.

Order & Payment

Open the online shop via the menu and select a category. Alternatively, you can also enter a search term in the search (click on the magnifying glass icon above).

In the product overview, you can use the filters (e.g. size) and sorting to customize the product selection for you. Click on a product (photo or product name) to get to a product page.

On the product page, you can select the colour, size and quantity. Then click on Add to cart. Use Back or the menu to select more products and add them to the shopping cart. Click on the shopping cart icon in the upper right corner to go to the shopping cart. Here you can customize and complete your order.

In the shopping cart, you can recheck your order, remove items or change the quantity. If you have adjusted anything in the shopping cart, please click on Update Cart.

If you have a coupon or discount code, you can enter it at the payment method step below.

When you are ready to submit your order, click Next: Proceed to Checkout. You can either order as a guest and fill in the fields marked with *. If you are a registered customer, please log in, and we will automatically fill in your saved order information (name, address). If you are not registered yet, you can create an account at any time. Click on Create an account.

If the shipping address is different from the billing address, you can add it. Then select your preferred payment method.

If you agree with our terms and conditions, please confirm them and click Next.

Last step: Now, you can recheck your data and order. If you want to send the order, click on Order for payment.

We will automatically send you an order confirmation to your e-mail address. If you have chosen prepayment, we will send you a separate e-mail with the invoice amount and our payment details. As soon as your items have been shipped, you will receive another e-mail from us.

If you have any questions regarding your order, please call us at +43 (0)1 803 87 67 -237 or send us an e-mail to webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).

If you have a coupon or discount code, you can enter it at the payment method step below.

If you have not received an order confirmation from us in your inbox (not even in the junk email or spam folder), please send us an email to webshop@popolini.com (for Switzerland: webshop.ch@popolini.com) so that we can send you the order confirmation.

We offer the following payment options:

• Prepayment
• Instant bank transfer
• PayPal
• Mastercard
• Visa
• Twint (only in Switzerland)

If you have chosen the payment method prepayment and have sent your order, you will receive 2 emails from us:

     1) order confirmation and

     2) invoice.

In the invoice, you will find the total amount and below it our bank details. Your order will be shipped to you after receiving the money from our account.

Our bank details in Austria:

IBAN: AT82 1200 0225 1124 4500
BIC: BKAUATWW
Bank Austria
Account holder: BMK Handels und Vertriebs GmbH, Schuhfabrikgasse 17/2, 1230 Wien

Our bank details in Switzerland

IBAN: CH76 0078 4286 7577 4200 1
Thurgauer Kantonalbank
Account holder: BMK Handels- und Vertriebs GmbH Wien, Zweigniederlassung Dietikon

Common reasons:

• please recheck the upper and lower case
• the voucher is no longer valid

If there is a problem with your voucher, we are happy to help you: webshop@popolini.com (for Switzerland: webshop.ch@popolini.com)

Click on the menu of the online shop and then on Vouchers. Here you can order a voucher online. Or you can send us an e-mail to webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).

We will send the vouchers by e-mail to the desired address after we receive your payment.

You can redeem your popolini voucher in a popolini store or an online shop.

In Austria, you can ask for the nappy voucher at your local authority.

You can find more information about the promotion at the Wiwa association for Austria: www.verein-wiwa.at

The nappy voucher is valid for cloth nappies, covers, inserts, liners, muslin nappies, cloth nappy clips, etc.

Yes, you can. Please send us the nappy voucher filled out with contact information (e-mail address, phone number, etc.) to:

BMK Handels und Vertriebs GmbH
zHd. Onlineshop
Schuhfabrikgasse 17/2
1230 Wien

If you do not have a customer account yet, please start registering in our online shop now.

We will inform you by email as soon as we receive the diaper voucher. Now, you can place your cloth diaper order. Choose prepayment as your payment method – so we can deduct the voucher value when creating the invoice. We will ship your order as soon as we have received your payment.

We can try to get the desired quantity for you. Please contact our online shop team at webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).

Yes, we will give you a discount of 10% on 2 identical items (not valid on already reduced articles). Please send us an order by e-mail with the birth certificates of your twins to webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).

Shipping & Delivery

Here you can find information about the shipping costs.

Within Switzerland, we will send your orders with Swiss Post Economy.
The shipping usually costs about CHF 7,00 per package - for orders over CHF 75,00, the shipping is free.

You can find an overview of the countries we ship to here: Shipping costs

• Within Austria 1-2 working days
• Switzerland 1-2 working days
• Germany, Italy up to 3 working days
• France, Spain, Sweden up to 6 working days

Please contact us if your goods do not arrive within 10 working days.

In Austria, we ship your package with our shipping partner DPD. Our partner in Switzerland is the Swiss Post.

No, unfortunately, our parcel service does not deliver to postal stations.

We have sent you a shipping confirmation. In this e-mail, you will find your DPD tracking number. On the DPD website, you can insert the number to see where your package is: www.dpd.com

Return, Exchange & Complaint

Within 14 days after receiving the goods, you can return either one or more products (excluding custom-made products, technical products that are no longer in their original packaging, worn, soiled or washed clothing) to us. It is that easy:

You do not need a return slip or sticker. Please wrap the products and add information in the package with your account details, e-mail address, phone number and order number. Now you can take the package to the post office of your choice.

Please send the goods prepaid to:

BMK Handels und Vertriebs GmbH
zHdn.: Onlineshop
Schuhfabrikgasse 17/2
1230 Wien

The buyer pays the shipping costs for the return.

We will transfer the money for the returned goods to you as soon as we have received your package with account details and invoice.

Please send the goods prepaid to:

BMK Handels und Vertriebs GmbH
zHdn.: Onlineshop
Schuhfabrikgasse 17/2
1230 Wien

Please send us your account information, e-mail address, phone number and specify which item you want to change.

We will send you the exchanged item in your desired size without additional shipping costs.

If the exchange results in a price difference or the desired product are not in stock, we will contact you.

We will take care of your request as soon as possible. Please send us an e-mail with your invoice or order number and a description of the problem with photos at webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).

recash

With our cooperation partner recash, you can sell unused or used products quickly and easily. You earn money and do something good for the environment.

Together we are making online shopping more sustainable. With every purchase in our shop you support the preservation of natural resources and contribute to reducing waste. We need your help for a better world. Secure your guaranteed buyback offers with recash now and become part of an environmentally friendly future.

After you have made a purchase in our shop, you can log in to recash here or download the recash app. our purchase is automatically saved. If you no longer need one of your products in the future, sell it quickly and easily with one click via recash. You will receive your money in your account in just a few days.

With recash, you don't have to worry about selling a used product yourself - recash does that for you. No time-consuming creation of advertisements, no price negotiations, no fees - the sale is very straightforward with just one click.

No, recash is a completely voluntary service that we offer you as a recash partner shop to avoid waste for the sake of the environment and to guarantee you a buyback offer after using your product.

Whether used, sorted out or unused - sell your products through recash when you no longer need them. Your products are given a second life through recash, be it as second hand or as raw material for new products. Together we will extend the lifespan of your products.

The better the condition of your unused or used products, the higher your sales value will be that recash can pay you. Make sure that you provide as much information as possible about the condition of the products in your customer account. The sales value can adjust depending on the condition.

Defective products are recycled carefully and in an environmentally friendly way to ensure sustainable reuse. Of course, recash cannot pay anything for defective products, but we will do our best to bring the raw materials back into the cycle.