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FAQ
Company
Where can I find information about popolini / iobio?
What does popolini sell?
Where can I find the opening hours / address of a popolini store?
Where is popolini's headquarters?
Who is in the management of popolini?
The couple Gerhard and Sigrid Feyferlik founded the family business in 1991. Further information can be found on the page Our Philosophy
I want to work at popolini. Are there open positions? How can I apply?
I have a press / PR inquiry. Who can I contact?
Where can I sign up for the newsletter?
How can I unsubscribe from the newsletter?
Products
Where can I buy popolini / iobio products?
Where are popolini / iobio products produced?
Where do the fabrics / materials come from?
What materials are the products made of?
What certificates do popolini and iobio products have?
guidelines for the cultivation and processing of natural textiles as well as compliance with eco-social standards.
Find out more about our Certificates.
How much do popolini / iobio products cost? Is there a price list?
Is there a product catalog?
A product of my choice is out of stock. When will it be available again?
I can't find a product in the online shop. What can I do?
Which size fits my baby / child?
Which cloth diaper is right for my baby?
Our diapering videos are also very practical. You can find these in the online shop on the product pages (e.g. EasyFree) and on our YouTube channel.
If you have any questions, we are happy to help: +43 (0)1 803 87 67 -237 or webshop@popolini.com (for Switzerland: webshop.ch@popolini.com)
Where can I find care information?
Which laundry detergent can you recommend?
Are the wool products machine washable?
My popolini diaper cover is leaking. What could be the reason?
- Does the size of the diaper cover fit my child? Please note the kg specifications.
- Does the diaper have enough absorbency? Maybe you need to increase the absorbency with another insert. This can happen as your child grows older and drinks more.
- Sometimes the diaper cover leaks at the seams after a few months; these can be resealed with cotton wax. You can find cotton wax in our online shop.
The velcro on my popolini diaper no longer holds. What can I do?
I have questions about a product. Who can help me?
As a retailer, how can I add popolini / iobio products to my assortment?
Order & Payment
How do I place an online order?
In the product overview, you can use the filters (e.g. size) and sorting to adjust the product selection for yourself.
Click on a product (photo or product name) to go to a product page.
On the product page, you can select the color, size and quantity.
Then click on Add to Cart. Via Back or the menu, you can select further products and add them to the cart. Click on the shopping cart symbol in the top right to go to the cart. Here you can adjust and complete your order.
In the shopping cart, you can check your order again, remove items or change the quantity. Please click on Update Cart if you have changed something in the cart.
If you have a voucher or discount code, you can enter it below at the Payment Method step.
When you are finished and want to send your order, click on Proceed to Checkout. You can either order as a guest and fill in the fields marked with *. As a registered customer, please log in so that we can automatically fill in your saved order information (name, address). If you are not yet registered, you can create a customer account at any time. To do this, click on Create an Account.
If the shipping address differs from the billing address, you can add it. Then select your preferred payment method.
If you agree with our terms and conditions, please confirm them and click Next.
Last step: Now you can check your data and the order again. Click on Order with Obligation to Pay if you want to submit the order.
We will automatically send you an order confirmation to your registered email address. If you chose Prepayment as the payment method, we will send you a separate email with the invoice amount and our payment details. Once your items have been shipped, you will receive another email from us.
If you have a question about your order, please give us a call
+43 (0)1 803 87 67 -237 or write us an email at webshop@popolini.com (for Switzerland: webshop.ch@popolini.com)
How can I redeem a voucher online?
I didn't receive an order confirmation. What can I do?
What payment methods are available?
- Prepayment
- Sofort Transfer
- PayPal
- Mastercard
- Visa
- Twint (only in Switzerland)
How does prepayment work?
1) Order confirmation
2) Invoice.
In the invoice, you will find the total amount and our bank details below it. Your order will be shipped to you after receipt of payment on our account.
Where can I find the account details?
Our bank details:
BMK Handels und Vertriebs GmbH
Bank Austria
Bank Code: 12000
Account No.: 22511244500
IBAN: AT82 1200 0225 1124 4500
BIC: BKAUATWW
Account Holder: BMK Handels und Vertriebs GmbH, Schuhfabrikgasse 17/2, 1230 Vienna
VAT ID: ATU47961102
I have a voucher code that doesn't work. What could be the reason?
- please check the upper and lower case letters again
- the voucher is no longer valid
If there are problems with your voucher, we are happy to help you: webshop@popolini.com (for
Switzerland: webshop.ch@popolini.com)
Where can I buy a voucher?
Our vouchers are available both in the online shop and in all popolini stores. For online purchase - click in the menu on Online Shop and then on Vouchers. Here you can order a voucher online to print out yourself.
In our stores, the voucher is issued as a paper gift card.
Where is the voucher valid?
Where can I get a diaper voucher?
Which items is the diaper voucher valid for?
Can I redeem the diaper voucher from my municipality in the popolini online shop?
Yes. Please send us the completed diaper voucher with contact details (email address, phone number) to:
BMK Handels und Vertriebs GmbH
Attn. Online Shop
Schuhfabrikgasse 17/2
1230 Vienna
If you don't have a customer account yet, please register in our online shop.
As soon as the diaper voucher has reached us, we will inform you by email. Now you can place your cloth diaper order. Choose Prepayment as the payment method. This way we can deduct the voucher value when creating the invoice. As soon as the payment has been received, we will ship your order.
I want to order a larger quantity of an item, but only a few are available in the online shop. Is this still possible?
Is there a discount on popolini products for parents of twins?
birth certificates of your twins to webshop@popolini.com (for Switzerland: webshop.ch@popolini.com).
Shipping & Delivery
How much are the shipping costs?
Which countries does popolini ship to?
How long is the delivery time after shipping?
Please contact us if your goods do not arrive within 10 working days.
Click & Collect
How long does it take until I can pick up my items in the store?
Where do returns go?
In your package you will find the return form. Please fill this out, if you paid via Sofort transfer or prepayment don't forget the bank details! Please pack the item(s) and take them to a post office of your choice
Please send the stamped goods to:
BMK Handels und Vertriebs GmbH
Attn.: Online Shop
Schuhfabrikgasse 17/2
1230 Vienna
The shipping costs for the return are borne by the buyer.
As soon as we have received your return package with account details and invoice, we will transfer the amount for the returned goods back to you.
